Shipping policy

Shipping Policy 

Welcome to Zeno Pick Mart. We aim to provide reliable and affordable delivery services across Pakistan.

1. Order Processing

- Orders are processed within 1–3 business days after confirmation.

- Orders placed on weekends or public holidays may be processed on the next business day.

- After your order is shipped, we may provide tracking information through your provided contact details.

2. Delivery Time

We deliver orders across Pakistan.

- Major Cities: 3–7 business days

- Other Areas: 5–10 business days

Delivery times are estimates and may vary due to weather, holidays, courier delays, remote locations, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges will be shown at checkout before you complete your order.

We may also offer Free Shipping on selected products or during promotional periods.

4. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and products.

Customers must provide a valid phone number and complete delivery details when placing a COD order.

5. Order Tracking

Where tracking is available, tracking details will be shared with the customer after the order has been dispatched.

6. Incorrect Address or Phone Number

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect address, phone number, or other customer-provided information, additional delivery charges may apply.

7. Delayed or Undelivered Orders

If your order is delayed or you do not receive it within the estimated delivery period, please contact us at:

Email: [zenopickmart@gmail.com]

We will contact the courier and assist you with your order.

8. Contact Us

For any questions regarding shipping or your order, please contact us:

Store: Zeno Pick Mart

Email: [zenopickmart@gmail.com]

Thank you for shopping with Zeno Pick Mart.